PhotoSphere -- Support

If you are having a problem with PhotoSphere that is not described in the Frequently Asked Questions page, please send email to support@photosphere.timefold.com and describe what is wrong. There is no support available by phone.

Please provide any details you think would help us fix the problem:

  • On which page did the problem occur?
    • The PhotoSphere list page?
    • The PhotoSphere Sharing list page?
    • The PhotoSphere viewer page?
    • The PhotoSphere Save page (where you can specify a name, etc)?
    • The PhotoSphere details page?
    • The full-screen Image display page?
    • The Image edit page (where you can specify a name, etc)?
    • The Sharing page for a specific PhotoSphere?
    • The Sharing Import page (used to download a photo from Picasa?)
    • The Summary page?
    • The Help page?

  • Were you performing (or attempting to perform) any of these actions at the time?
    • Add a PhotoSphere?
    • Add an image?
    • Delete an image?
    • Move an image?
    • Upload a PhotoSphere to Picasa?
    • Download a PhotoSphere from Picasa?
    • Save a PhotoSphere to your photo library?

  • Was gravity on at the time?

  • Was spin on at the time?

Please note: we may not respond to questions that are clearly covered in the FAQ

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